A one-through-ten scale scoring system used to determine how likely a customer will recommend your products or services to someone else. The scale is broken down by:1-5: Neutral, or those who likely won’t recommend your products to others 6-8: Passives, or customers who are satisfied but not enthusiastic enough to recommend to others9-10: Promoters, or enthusiastic customers who recommend your products to others.The formula for calculating your Net Promoter Score is: % of Promoters (9-10) minus Detractors (1-6) equals NPS